Refund Policy

Last updated: August 25, 2026

We want you to be comfortable trying MyDocstor's paid plans. This policy explains when and how you can get a refund.

14-Day Refund Window

You may request a full refund within 14 days of any charge for a Basic or Pro subscription, no questions asked. This applies to your first payment on a plan and to any subsequent renewal charge.

How to Request a Refund

Email contact@mydocstor.com within 14 days of the charge, from the email address on your account, with the reason for your request. We aim to respond within 2 business days.

Processing Time

Approved refunds are issued to your original payment method through our payment provider (Paddle or PayPal) and typically appear within 5-10 business days, depending on your bank or card issuer.

After a Refund

Once a refund is processed, your account reverts to the Free plan and any usage limits from the paid plan no longer apply.

Statutory Rights

If you're located in the EU, EEA, or UK, you have a statutory right to withdraw from your purchase within 14 days under applicable consumer protection law, in addition to (not instead of) the policy above. Our payment provider, Paddle, honors these rights as the merchant of record for your purchase.

Contact Us

Questions about a charge or a refund request? Reach us at contact@mydocstor.com.